Terms & Conditions
EFFECTIVE DATE 01/09/2021
Please read the terms carefully as they govern your use of EDU-FTECH.COM !
This Public offer (hereinafter referred to as the Agreement) is an agreement between GoldFort s.r.o., registered in the Czech Republic, ID: 26728249 (hereinafter referred to as EDU-FTECH.COM or Platform or GoldFort s.r.o.) and individuals or legal entities who use (hereinafter referred to as Users) the website https://https://edu-ftech.com/ (hereinafter referred to as the Site).
By making a purchase/sale on the Site, the User accepts the terms of this Agreement and gives full and unconditional consent to the conditions set forth in the Agreement, as a result of which legal relations are established between the GoldFort s.r.o. and the User (hereinafter referred to as the Parties, separately as the Party) regulated by the Civil Code.
If you do not agree with any condition of the Agreement or if it is not clear to you, please do not use the Site until any ambiguities or disagreements have been removed.
1.1. These terms contain important provisions including an arbitration provision that requires all claims to be resolved by way of legally binding arbitration. The terms of the arbitration provision are set forth in Article IX. “Resolving Disputes”, hereunder.
1.2. These Regulations, specifying, in particular, the principles of concluding remote contracts with or through Website as well as the principles of performance of these contracts, the rights and obligations of the Service Provider and the User.
1.3. As with any asset, the values of Digital Currencies (as defined below) may fluctuate significantly and there is a substantial risk of economic losses when purchasing, selling, holding in Digital Currencies and their derivatives.
1.4. By using the website EDU-FTECH.COM, you acknowledge and agree that:
a) you are aware of the risks associated with transactions of digital currencies and their derivatives;
b) you shall assume all risks related to the use of EDU-FTECH.COM and transactions of digital currencies and their derivatives;
c) EDU-FTECH.COM shall not be liable for any such risks or adverse outcomes. By accessing, using or attempting to use EDU-FTECH.COM in any capacity, you acknowledge that you accept and agree to be bound by these terms. If you do not agree, do not visit EDU-FTECH.COM and do not use EDU-FTECH.COM.
1.5. We carry out our activities in accordance with the legislation of the Czech Republic and EU. This site is exclusively intended for the sale of the exchange tokens that do not represent non-cash funds or electronic money in accordance with § 4 paragraph 1 ZPS (Payment Systems Act of the Czech Republic č. 370/2017 Sb.), respectively means within the meaning of the provisions of § 2para. c) ZPS. On this website we buy and sell the exchange tokens at our own expense and do not provide any payment services under Section 3 (1) of the ZPS or cashless foreign exchange trading pursuant to Section 3 (2) ZPS. Gold Fort s.r.o. carries out transactions related to the exchange tokens that do not require authorization and are not regulated by CNB (Czech National Bank).
1.6. We are NOT an exchange office, we are NOT a payment service and do NOT provide the following services:
- trading in derivatives of a specific token;
- management of investors’ assets (fund) who invest in tokens;
- transfers of funds related to selling or buying tokens on behalf of clients;
- trading any tokens issued for investment purpose;
2.1. EDU-FTECH.COM is an online internet store and refers to the system consisting of the EDU-FTECH.COM website and other sites (whose domain names include, without limitation,
WWW.EDU-FTECH.COM ), mobile applications, clients, applets and other applications developed to offer EDU-FTECH.COM.
2.2. EDU-FTECH.COM operators: refer to all parties that run EDU-FTECH.COM, including but not limited to legal persons, unincorporated organizations and teams that provide EDU-FTECH.COM and are responsible for such services. For convenience, unless otherwise stated, references to “EDU-FTECH.COM” and “We” in these Terms specifically mean EDU-FTECH.COM Operators. The Operator of WWW.EDU-FTECH.COM is GOLDFORT S.R.O. Company ID: 267282491, with the office: Na hutích 581/1, Dejvice, 160 00 Praha 6, Czech Republic. Under these terms, EDU-FTECH.COM operators may change as EDU-FTECH.COM. In case of changing the operators, new operators shall perform their obligations under these terms and provide services to you, and such change does not affect your rights and interests under these terms. Additionally, the scope of EDU-FTECH.COM operators may be expanded due to the provision of new EDU-FTECH.COM, in which case, if you continue to use EDU-FTECH.COM, it is deemed that you have agreed to jointly execute these terms with the newly added EDU-FTECH.COM operators. In case of a dispute, you shall determine the entities by which these terms are performed with you and the counter-parties of the dispute, depending on the specific services you use and the particular actions that affect your rights or interests.
2.3. EDU-FTECH.COM refer to various services provided to you by EDU-FTECH.COM that are based on internet and/or blockchain technologies and offered via EDU-FTECH.COM websites, mobile applications, clients and other forms (including new ones enabled by future technological development). EDU-FTECH.COM include but are not limited to such EDU-FTECH.COM ecosystem components as Digital Asset Trading Platforms in accordance with the legislation of the
Czech Republic and the AMLD EU rules.
2.4. EDU-FTECH.COM Platform Rules refer to all rules, interpretations, announcements, statements, letters of consent and other contents that have been and will be subsequently released by EDU-FTECH.COM.
2.5. Users refer to all individuals, institutions or organizations that access, download or use EDU-FTECH.COM and who meet the criteria and conditions stipulated by EDU-FTECH.COM. If there exist other agreements for such entities as developers, distributors, market makers and Digital Currencies exchanges such agreements shall be followed.
2.6. Digital Currencies (exchange tokens) refer to encrypted or digital tokens or cryptocurrencies with a certain value that are based on blockchain and cryptography technologies and are issued and managed in a decentralized form.
2.7. Digital Assets refer to Digital Currencies, their derivatives or other types of digitalized assets with a certain value. Exchange tokens– a transferable property right which is neither legal tender, electronic money nor a financial instrument. The list of Cryptocurrencies, whose sale and purchase
GOLDFORT S.R.O. are allowed in the online store, is published on the website EDU-FTECH.COM. The change of the list mentioned above shall not constitute a change of the Service Contract. EDU-FTECH.COM accounts serve as the basis for Users to exercise their rights buying and selling on the website EDU-FTECH.COM.
2.8. Trade exchange tokens means direct purchase and sale of assets owned by EDU-FTECH.COM, in which digital currencies are purchased for fiat currencies or vice versa.
III. BASIC PROVISIONS
3.1. SUBJECT OF AGREEMENT
3.1.1. Platform provides the User with the right to use the Site and reserves the right to provide a similar level of access to an unlimited number of Users in accordance with the terms of this Agreement.
3.1.2. Use of the Site is carried out by the User independently, without the direct participation of GoldFort s.r.o.. GoldFort s.r.o. does not give any guarantees regarding the compatibility of the Site with the User’s devices, from which the User access the Site, but can provide technical support and update the Site.
The updated Site may contain the correction of errors, shortcomings, fixed bugs, and/or other innovations.
3.1.3. The right to use the Site is provided to Users from GoldFort s.r.o. free of charge.
3.1.4. In addition, the User who makes a purchase on the Site instructsGoldFort s.r.o. to perform on his behalf and at his expense actions aimed at the execution of purchase and sale transactions carried out through the Site, with the obligatory payment of GoldFort s.r.o. corresponding remuneration.
3.1.5. Acceptance by the User who makes a purchase on the Website, transactions from the User, selling on the Site, is an automatic instruction to GoldFort s.r.o. to fulfill the conditions for the relevant transaction between the Users, including, but not exclusively, regarding payment for the corresponding purchase.
3.2. RIGHTS AND RESPONSIBILITIES OF THE PARTIES
3.2.1. GoldFort s.r.o. provides, and the User receives the right to use the Site. 3.3. Registration.
3.3. 1. The User is obliged to independently register on the Site in the manner prescribed by GoldFort s.r.o. on the Site.
3.3. 2. Registration is not possible without the consent of the User with the Agreement. By registering, the User automatically gives full and unconditional consent to all the terms of the Agreement.
3.3.3. As a result of registration, the User creates an account on the Site. The user accesses the account by personal e-mail and password. The user is required to maintain the confidentiality of his password. All actions performed using the User’s account on the Site are considered to be committed by the User.
3.3.4. User, selling on the Site, can register and has the right to have only one account on the Site.
3.3. 5. GoldFort s.r.o. has the right to amend the Agreement unilaterally, about which the User will receive a notification by e-mail.
3.3.6.GoldFort s.r.o. has the right to carry out planned technical work on the Site as a result of which certain functionality of the Site or the Site may be temporarily unavailable, which GoldFort s.r.o. may notify the User in advance by e-mail.
3.3.7.GoldFort s.r.o. has the right to conduct unscheduled technical work on the Site in the event that work is carried out in connection with the need to eliminate significant errors, vulnerabilities, as well as cases of inoperability of the Site that are not related to direct actions of GoldFort s.r.o. (hacking, attacks, etc.).
3.3.8.The User does not have the right to assign his rights and obligations under the Agreement to third parties.
By registering to use a EDU-FTECH.COM Account, you represent and warrant that:
(i) as an individual, you are at least 18 or are of legal age to form a binding contract under applicable laws;
(ii) as an individual, legal person, or other organization, you have full legal capacity and sufficientauthorizations to enter into these Terms;
(iii) you have not been previously suspended or removed from using EDU-FTECH.COM Services;
(iv) you do not currently have a EDU-FTECH.COM Account;
(v) you are neither a U.S. User nor an Ontario (Canada)-based User; nor are you acting on behalf of a U.S. User or Ontario (Canada)-based User. If you act as an employee or agent of a legal entity, and enter into these Terms on their behalf, you represent and warrant that you have all the necessary rights and authorizations to bind such legal entity;
(vi) your use of EDU-FTECH.COM will not violate any and all laws and regulations applicable to you, including but not limited to regulations on anti-money laundering, anti-corruption, and counter-terrorist financing.
(Vii) For the avoidance of doubt, you are hereby notified that by paying an invoice on this platform, you confirm that you agree to the following terms: we sell and you buy the exchange cryptocurrency belonging to us (hereinafter referred to as the Product/Goods) on the as is. The Seller is not responsible for the quality and cost of the Goods purchased by you, for the technical properties of the Goods and the operability of the transmission systems in the network. Our obligations are limited to initiating the transfer of the Product specified by you from our crypto wallet to your crypto wallet (which you indicated on the EDU-FTECH.COM platform during the KYC verification procedure.). The cost of the specified Goods is determined in accordance with the price of the Kraken exchange at the time of sending the Goods over the blockchain network.
3.5. User Identity Verification
3.6 Account Usage Requirements
The EDU-FTECH.COM Account can only be used by the account registrant. EDU-FTECH.COM reserves the right to suspend, freeze or cancel the use of EDU-FTECH.COM Accounts by persons other than account registrant. If you suspect or become aware of any unauthorized use of your username and password, you should notify EDU-FTECH.COM immediately. EDU-FTECH.COM assumes no liability for any loss or damage arising from the use of EDU-FTECH.COM Account by you or any third party with or without your authorization.
3.7 Account Security
EDU-FTECH.COM is a platform that trades its own exchange tokens as a regular commodity. Accordingly, EDU-FTECH.COM does not store, transfer or process your payments, does not carry out independent payment transactions. When you pay tokens on EDU-FTECH.COM, you are redirected to a secure site of an authorized payment system or bank. You pay for our goods exclusively through the acquiring bank, which serves the site EDU-FTECH.COM and its Operator Gold Fort s.r.o. EDU-FTECH.COM has been committed to maintaining the security, and has implemented industry standard protection for EDU-FTECH.COM. However, the actions of individual Users may pose risks. You shall agree to treat your access credentials (such as username and password) as confidential information, and not to disclose such information to any third party. You also agree to be solely responsible for taking the necessary security measures to protect your EDU-FTECH.COM Account and personal information. You should be solely responsible for keeping safe of your EDU-FTECH.COM Account and password, and be responsible for all the transactions under your EDU-FTECH.COM Account. EDU-FTECH.COM assumes no liability for any loss or consequences caused by authorized or unauthorized use of your account credentials, including but not limited to information disclosure, information release, consent or submission of various rules and agreements by clicking on the website, online agreement renewal, etc. By creating a EDU-FTECH.COM Account, you hereby agree that: you will notify EDU-FTECH.COM immediately if you are aware of any unauthorized use of your EDU-FTECH.COM Account and password or any other violation of security rules; you will strictly abide by all mechanisms or procedures of EDU-FTECH.COM regarding security, authentication, trading and you will take appropriate steps to logout from EDU-FTECH.COM at the end of each visit.
3.8. Personal Data
• your transaction counter-party;
• EDU-FTECH.COM Operators, and the shareholders, partners, investors, directors, supervisors, senior managers and employees of such entities;
• our joint ventures, alliance partners and business partners;
• our agents, contractors, suppliers, third-party service providers and professional advisers, including the parties who have been contracted to provide us with administrative, financial, research, operations, IT and other services, in such areas as telecommunications, information technology, payroll, information processing, training, market research, storage and archival;
• third-party business partners who provide goods and services or sponsor contests or other promotional activities, whether or not in cooperation with us;
• insurance companies or insurance investigators and credit providers;
• credit bureaus, or any debt collection agencies or dispute resolution centres in the event of violation or dispute;
• business partners, investors, trustees or assignees (actual or expected) that promote business asset transactions (which can be broadened to include any merger, acquisition or asset sale) of EDU-FTECH.COM Operators;
• professional consultants such as auditors and lawyers;
• relevant government regulatory agencies or law enforcement agencies to comply with laws orregulations formulated by government authorities;
• assignees of our rights and obligations;
• banks, credit card companies and their respective service providers;
• persons with your consent as determined by you or the applicable contract.
IV. EDU-FTECH.COM SERVICES
4.1. After completing the registration and identity verification for your EDU-FTECH.COM Account, you can use the EDU-FTECH.COM Services, including the purchase of exchange tokens offered for sale in the online store in the amount set by these Terms and the EDU-FTECH.COM platform.
4.2. Payment for exchange tokens presented as goods on the EDU-FTECH.com platform can be paid in the following currencies: EUR, Czech Krona and other currencies provided by the acquirer.
4.3. Tokens sold on the EDU-FTECH.COM platform are sold at the price set on the product page. The seller has the right to change the price of the goods at his own discretion.
4.4. Subject to the provisions of these Terms (including EDU-FTECH.COM Platform Rules and other individual agreements). EDU-FTECH.COM has the right to:
4.5. Provide, modify or discontinue, at its sole discretion, any EDU-FTECH.COM Services in accordance with its development plan; and
4.6. Allow or prohibit some Users from using the EDU-FTECH.COM Service in accordance with the relevant EDU-FTECH.COM Platform Rules.
V. SERVICE USAGE GUIDELINES
Provided that you constantly comply with the express terms and conditions stated in these Terms,EDU-FTECH.COM grants you a revocable, limited, royalty-free, non-exclusive, non-transferable, and non-sublicensable license to access and use EDU-FTECH.COM Services through your computer or Internet compatible devices for your personal/internal purposes. You are prohibited to use EDU-FTECH.COM Services for resale or commercial purposes, including transactions on behalf of other persons or entities. All the above actions are expressly prohibited and constitute a material violation of these Terms. The content layout, format, function and access rights regarding EDU-FTECH.COM Services should be stipulated in the discretion of EDU-FTECH.COM. EDU-FTECH.COM reserves all rights not expressly granted in these Terms. Therefore, you are hereby prohibited from using EDU-FTECH.COM Services in any way not expressly authorized by these Terms. These Terms only grant a limited license to access and use EDU-FTECH.COM Services. Therefore, you hereby agree that when you use EDU-FTECH.COM Services, EDU-FTECH.COM does not transfer EDU-FTECH.COM Services or the ownership or intellectual property rights of any EDU-FTECH.COM intellectual property to you or anyone else. All the text, graphics, user interfaces, visual interface, photos, sounds, process flow diagrams, computer code (including html code), programs, software, products, information and documents, as well as the design, structure, selection, coordination, expression, look and feel, and layout of any content included in the services or provided through EDU-FTECH.COM Services, are exclusively owned, controlled and/or licensed by EDU-FTECH.COM Operators or its members, parent companies, licensors or affiliates. EDU-FTECH.COM owns any feedback, suggestions, ideas, or other information or materials (hereinafter collectively referred to as “Feedback”) about EDU-FTECH.COM or Services that you provide through email, EDU-FTECH.COM Services, or other ways. You hereby transfer all rights, ownership and interests of the Feedback and all related intellectual property rights to EDU-FTECH.COM. You have no right and hereby waive any request for acknowledgment or compensation based on any Feedback, or any modifications based on any Feedback.
1) When you use EDU-FTECH.COM, you agree and undertake to comply with the following provisions:
• During the use of EDU-FTECH.COM, all activities you carry out should comply with the requirements of applicable laws and regulations, these Terms, and various guidelines of EDU-FTECH.COM;
• Your use of Services should not violate public interests, public morals, or the legitimate interests of others, including any actions that would interfere with, disrupt, negatively affect, or prohibit other Users from using EDU-FTECH.COM;
2) Without prior written consent from EDU-FTECH.COM, you may not modify, replicate, duplicate, copy, download, store, further transmit, disseminate, transfer, disassemble, broadcast, publish, remove or alter any copyright statement or label, or license, sub-license, sell, mirror, design, rent, lease, private label, grant security interests in the properties or any part of the properties, or create their derivative works or otherwise take advantage of any part of the properties.
3) You may not:
(i) use any deep linking, web crawlers, bots, spiders or other automatic devices, programs, scripts, algorithms or methods, or any similar or equivalent manual processes to access, obtain, copy or monitor any part of the properties, or replicate or bypass the navigational structure or presentation of EDU-FTECH.COM in any way, in order to obtain or attempt to obtain any materials, documents or information in any manner not purposely provided through EDU-FTECH.COM;
(ii) attempt to access any part or function of the properties without authorization, or connect to Services or any EDU-FTECH.COM servers or any other systems or networks of any EDU-FTECH.COM provided through the services by hacking, password mining or any other unlawful or prohibited means;
(iii) probe, scan or test the vulnerabilities of EDU-FTECH.COM or any network connected to the properties, or violate any security or authentication measures on EDU-FTECH.COM or any network connected to EDU-FTECH.COM;
(iv) reverse look-up, track or seek to track any information of any other Users or visitors of EDU-FTECH.COM; (v) take any actions that imposes an unreasonable or disproportionately large load on the infrastructure of systems or networks of EDU-FTECH.COM or EDU-FTECH.COM, or the infrastructure of any systems or networks connected to EDU-FTECH.COM;
(vi) use any devices, software or routine programs to interfere with the normal operation of EDU-FTECH.COM or any transactions on EDU-FTECH.COM, or any other person’s use of EDU-FTECH.COM;
(vii) forge headers, impersonate, or otherwise manipulate identification, to disguise your identity or the origin of any messages or transmissions you send to EDU-FTECH.COM, or
(viii) use EDU-FTECH.COM in an illegal way.
5.3. By accessing EDU-FTECH.COM, you agree that EDU-FTECH.COM has the right to investigate any violation of these Terms, unilaterally determine whether you have violated these Terms, and take actions under relevant regulations without your consent or prior notice. Examples of such actions include, but are not limited to:
• Blocking and closing order requests;
• Freezing your account;
• Reporting the incident to the authorities;
• Publication of alleged violations and actions taken;
5.4. Removal of any information posted by you that is found to be in violation. After completing registration and identity verification for your EDU-FTECH.COM Account, you can buy and sell cryptocurrency on EDU-FTECH.COM in accordance with the provisions of these Terms and Conditions and the EDU-FTECH.COM Platform Rules.
5.5. RULES FOR THE USE OF THE EDUT UTILITY TOKEN (TRC20) with a fixed redemption period
The edu-ftech.com platform - provides token purchase and sale transactions for fiat government currencies. (License: SZ MCP6 099822/2022/17783 03/16/2022
The competent authority according to § 71 par. 2 of the Trades Act: Office of the Municipal District of Prague 6)
Token - Stablecoin EDUT (TRC 20) is a utility token on the TRON blockchain - a digital asset that gives its owners access to the services and products of the online store https://edu-ftech.com in accordance with the terms and policies of the store. The EDUT Stablecoin has a constant exchange rate equivalent to EUR and is accepted for purchase and sale on the EDU-FTECH.COM resource
Fixed-term token - EDUT (TRC 20) Stablecoin, which is purchased by the buyer for a certain period, without the right to sell before the specified period and has a fixed yield. The token freezing term and token profitability are stated on the website https://edu-ftech.com/stejblkoin-edut-eng
Interest is accrued on such a token to the Buyer according to the site rules.
5.5.2. BUYING TOKENS
a) When purchasing tokens with a fixed redemption period, the Buyer should undergo KYC verification, provide all documents required in accordance with the requirements of the Fifth EU Anti‑Money Laundering Directive (AMLD5), Directive (EU) 2018/1673 on combatting money laundering by criminal law – 6AMLD) and AML/KYC procedures defined by the company policy at https://eduftech.com/en-aml-and-kyc-policy .
b) To receive the purchased token, you need to open a crypto wallet on the TRON (TRC20) blockchain and provide it to the Token Seller. You are personally responsible for the safety of your crypto wallet. The absence or non-provision of a crypto wallet to the Seller is not a reason for terminating the agreement on the purchase of the Token. In this case, your paid Token will be kept on the Token Seller’s deposit until you provide a personal crypto wallet.
c) A token with a fixed redemption period is purchased by the Buyer for a period calculated from the date of payment for the Token and may not be sold before the end of the term established by the token sale agreement or the established minimum term for the sale of a token with a fixed redemption period on the EDU-FTECH.COM site.
d) The Platform has an obligation to repurchase or exchange the Token with a set redemption date on the following business day after the date specified in the Token Sale Agreement, but not earlier than 6 or 12 months from the date of payment for the token (depending on the chosen yield).
e) Tokens with an established redemption period may be sold through direct purchase on the Platform or through the Platform Distributor. When purchasing through the Distributor, the Buyer directly purchases the token from the Distributor. At the same time, the Distributor agrees on the terms of the sale of the token on its own and independently of the company. The Distributor provides AML/KYC verification of the Buyer and signing the Agreement between the Platform and the Buyer.
f) By this public offer, the parties have agreed that the time of transfer of title to the sold Token with a set redemption period is the time the payment is received to the current account or crypto wallet of the Platform Administrator. In the case of the purchase of a Token with a fixed redemption period from the Distributor, the time of transfer of title to the tokens is the receipt of payment to the Distributor’s personal account. In this case, the rights and obligations to complete the transaction arise directly from the Distributor as an individual selling Tokens. When purchasing tokens from the Distributor, the obligations of the Platform Administrator are limited to the obligation to enter into an agreement on the payment of yield on frozen Tokens in accordance with the regulations and rules of the Platform.
VI. RISK WARNING AND DISCLAIMER
6.1. Trading of goods, real or virtual, which include virtual currencies (Bitcoin, Litecoin, Tether (USDT) and others ), involves significant level of risk. You should consider carefully whether your financial situation and risk tolerance is appropriate for buying, selling cryptocurrencies. Cryptocurrencies neither have a centralized issuer, nor an institution in control of its turnover. Prices of goods, regardless of their nature or substance, have no permanent nature and are subject to constant change.
6.2. For the avoidance of doubt, you are hereby notified that by paying an invoice on this platform, you confirm that you agree to the following terms: we sell and you buy the exchange cryptocurrency belonging to us (hereinafter referred to as the Product/Goods) on the as is. The Seller is not responsible for the quality and cost of the Goods purchased by you, for the technical properties of the Goods and the operability of the transmission systems in the network. Our obligations are limited to initiating the transfer of the Product specified by you from our crypto wallet to your crypto wallet (which you indicated on the EDU-FTECH.COM platform during the KYC verification procedure.). The cost of the specified Goods is determined in accordance with the price of the Binance exchange at the time of sending the Goods over the blockchain network.
6.3. All cryptocurrency transactions are irreversible. Purchased tokens are non-refundable and non-exchangeable.
7.1. The User has the right to submit a complaint in connection with improper operation of the Website, including improper implementation of Transactions.
A complaint may be reported by sending an e-mail to the address provided by the Service Provider on the Website, via the Website or in writing to the address of the Service Provider’s registered office.
7.2. A complaint shall include:
• data enabling identification and contact with the User;
• a description of the action or omission in question;
• the manner in which the User would like the Service Provider to consider the complaint;
• any other information the User considers relevant.
7.3. Within 1 working day (which includes any day other than a Saturday, Sunday or public holiday in the Czech Republic), acceptance of the complaint for consideration will be confirmed by the Service Provider. Complaints will be considered on the basis of information provided by the User. Complaints shall be considered immediately, but not later than within 15 working days (which include any day other than a Saturday, Sunday or public holiday in the Czech Republic) from the date of delivery of the complaint to the Service Provider. Within this period, the Service Provider will propose via e-mail or the Website:
• to accept the complaint in the manner requested by the User;
• to reject the complaint together with the reasons for such a decision; or
• alternative handling of the complaint.
7.4. If the complaint is more complex and cannot be solved within 15 working days from receipt of the complaint, the Service Provider will inform the User about causes of the delay and provide information about projected time necessary to respond to a compliant.
7.5. After receiving the proposal specified above, the User has 20 working days (which include any day other than a Saturday, Sunday or public holiday in the Czech Republic) to accept or reject the Service Provider’s proposal. Failure to reply within the above deadline shall be deemed a withdrawal of the complaint and it shall be assumed that the Service Provider does not bear any responsibility towards the User in relation to the subject matter of the complaint. Acceptance or rejection of the Service Provider’s proposal by the User after the deadline may be treated by the Service Provider as submitted on time.
7.6. If the User rejects the Service Provider’s proposal within 20 working days (which include any day other than a Saturday, Sunday or public holiday in the Czech Republic), the User is entitled to submit a justification for rejection – in such a case the procedure described in paragraph 7.3. shall be applied accordingly. Failure to state reasons for such rejection within the aforementioned period shall be deemed to constitute withdrawal of the complaint and it shall be assumed that the Service Provider does not bear any responsibility towards the User in relation to the subject matter of the complaint.
7.7. An offer of the alternative handling of the complaint described in paragraph 7.3, shall be binding for the User only if it accepts its content by following the instructions provided by the Service Provider within the time limit set. No offer under paragraph VII shall constitute any acknowledgement by the Service Provider of any misconduct or responsibility related to the subject matter of the complaint. Each acceptance by the User of the offer of alternative handling of a complaint shall constitute an acceptance that the complaint will be resolved in a specified manner, and an obligation that the User waives all claims resulting from it.
VIII. TERMS AND CONDITIONS OF TERMINATION OF THE SERVICE CONTRACT
8.1. The Service Contract shall be terminated:
a) upon the User’s request;
b) by the Service Provider – by notice in cases specified in the Regulations.
The User being a Consumer has the right to withdraw from the Service Contract without giving a reason within 14 days from the date of conclusion of the Contract by submitting a notice of withdrawal. By accepting the Regulations, the User agrees that the use of the Services before the expiry of the above-mentioned term is tantamount to the expiration of the right of withdrawal from the contract.
8.2. The User is entitled to terminate the Service Contract with 30 days’ notice period by submitting a notice of termination of the Service Contract to the Service Provider.
8.3. Upon the User’s request, in the time, the Service Provider shall also delete all personal data concerning the User, excluding the data which the Service Provider is obliged to store in accordance with the applicable provisions. The User’s request to delete personal data is tantamount to termination of the Service Contract by the User.
8.4. In case of termination of the Service Contract due to the change of the Regulations, within 14 days from the day the change was published, but no later than 7 days from the day it entered into force, previous Regulations shall apply until the end of the notice period.
IX. RESOLVING DISPUTES
9.1. All disputes arising from the use of the EDU-FTECH.COM platform will be resolved through negotiations. The EDU-FTECH.COM administration will make every reasonable effort to resolve any conflict situation.
9.2. If it is impossible to resolve the dispute through negotiations disputes that could arise on the basis of this agreement or in connection with it will be resolved by the Arbitration Court at the Economic Chamber of the Czech Republic and the Agricultural Chamber of the Czech Republic in accordance with its Rules by one arbitrator appointed by the President of the Arbitration Court. For the terms of this public offer, the laws of the Czech Republic apply.
Х. OTHER CONDITIONS
10.1. GoldFort s.r.o. has the right to send to the User via the interface of the Site and/or via e-mail messages of various nature relating exclusively to GoldFort s.r.o., the Site, the Agreement, and services.
10.2. E-mails (and attachments to them) - documents sent using e-mail (e-mail), as well as documents sent through an account on the Site (notifications of data changes, user requests, messages, etc.) are recognized by the Parties as such equivalent documents on paper signed by the handwritten signature of the Party concerned.
10.3. The proper e-mail addresses are: on the GoldFort s.r.o. side, the e-mail addresses indicated on the Site, and on the User’s side, this is the e-mail address specified by him when concluding the Agreement.
XI. CONTACT INFO
E-mail (administration, abuse): [email protected] Telegram ( Tech support ): @eduftech_bot
Company ID: 267282491